Praxis PES is an independent, leading provider of bespoke personal pensions and occupational pension services to individuals and companies across the world. Pension PES services are delivered from our offices in Guernsey, Malta and the UAE. We constantly strive to deliver excellent customer service. Praxis PES Guernsey provides both trust based and contract based pensions and employee benefits to individuals and companies based in Guernsey and overseas.

Our expertise and experience is driven by recruiting and retaining the brightest and best and creating a culture that allows people to thrive. Our independence encourages an open culture where every voice is valued. We care about creating an environment that hears, supports and shares openly with all our people.

Teamwork and collaboration are at the heart of our approach, and we nurture an environment of openness and respect where everyone feels valued.

Be heard. Be part of the Praxis Group.

Job summary:

The successful candidate will join the team responsible for administering a suite of pension and annuity arrangements for a wide spectrum of individuals. The role is diverse and will likely appeal to individuals that possess great attention to detail and are developing their technical knowledge in the area.

A key part of the role would be to provide extensive support to the team and management to ensure continuity of the high-level service that is expected by our pension clients. This role will play an integral part in our customer service and organisational strength of the team. Good verbal and communication skills are essential, along with a strong ability to multi-task. On the job training will be given on an on-going basis which will be supported by external courses, as and when required. In addition, full support will be given regarding professional study/ continuing professional development.

Job accountabilities:

Day to day running of own portfolio of clients, this will include:

Customer service

• Provision of high quality and timely client service

• Liaising with professional intermediaries and clients in a timely manner and within agreed service standards

• Processing of client transactions in a timely and accurate manner

• Statutory work – ensuring that statutory records are kept up to date and are accurately maintained at all times

• Processing of new business applications, death cases and closures

• Processing of internal and external payments and receipts

• Adherence to scheme rules, policies and procedures and the relevant legislation

• Appointment of third parties e.g. asset managers, auditors, custodians

• Maintenance of system and records including the preparation of minutes

Team Responsibilities

• Assist more junior staff with queries/problems being encountered and assist in the resolution thereof

• Pro-actively raise issues to line manager

Group Responsibilities

• Comply with compliance and risk procedures

• Responding to queries raised via the Compliance Monitoring Program and the periodic review team

• Liaising with compliance and other internal teams as needed

• Collection of fees and active chasing of any debtor positions

• Collation and review of financial data relevant to the entity

• Ongoing review of appropriateness of appointed third parties, such as investment and financial advisers

Minimum education and experience

• Ideally educated to ‘A’ Level standard, or equivalent

• A minimum of 3 years’ relevant experience

• Attainment of, or working towards, a relevant professional certificate

Required skills

• Experience of multi member schemes and EFURBS preferable

• Ability to multitask and respond quickly to client/intermediary requests

• Excellent communication skills

• Excellent attention to detail

• Good numeracy and computer skills

• A positive ‘can do’ attitude

• Previous experience of managing own portfolio of clients

• Good team player

• Ability to work to deadlines with the minimum of supervision

Additional information

Praxis is an independent group of companies providing a wide range of bespoke professional services to private individuals, families and international corporate clients. Celebrating our 50th anniversary in 2022, the Group employs around 400 people across 12 jurisdictions.

In addition, all our team members are expected to be committed to our core values:

· We inspire

· We listen

· We trust

· We succeed together